Name:
Travel Agent - (Temp)
Location: 4199 Campus Drive, 9th Floor, Irvine, CA
Job Posting Location - City, State:
Irvine, CA
Job Posting Location - Street:
4199 Campus Drive, 9th Floor
Work Type:
Full-time
Department:
Travel & Events

Description & Requirements

Come join our family at In-N-Out Burger!  

We have an excellent opportunity for a temporary assignment as a Travel Agent in our Irvine, CA* office. The Travel Agent will be part of the Travel & Events Department at In-N-Out Burger.  The Travel Agent will report to the Travel Supervisor, and will help in the travel coordination of In-N-Out Burger associates.  

*This position is full-time, in-office only.


General Responsibilities

  • TEMPORARY Travel Agent assignment, 3 months 
  • Sabre GDS system experience and high proficiency is required
  • Ensure travel bookings are complete, accurate and timely and ensure the company travel policies are met
  • Responds to general internal and external travel questions, via phone and email. 
  • Assist travelers with travel reservations within the company’s travel booking tool 
  • Provide airline quotes, options, estimated travel cost for all company sponsored events or meetings
  • Ability to monitor and manage queues
  • Send credit card payments for all company sponsored travel as needed
  • Research and locate the best airfares using reservation system
  • Reconcile credit card account charges and generate reports
  • Obtain receipts and invoices from vendor as needed
  • Ensure usage of unused tickets and credits
  • Assist with group travel data entry and flight manifests
  • Update and maintain travel profiles within our online booking tool
  • Ensure usage of unused tickets and credits
  • Provide exceptional customer service


Work Schedule 

  • Temporary assignment | Anticipated work dates: 3-month temp assignment*  
  • Full-time, Hourly Non-Exempt 
  • Office Hours in Irvine, CA: Monday-Friday, 8:00 am-5:00 pm 
  • Department needs may call for occasional overtime
  • Occasional on-site presence required at events to support the Travel & Events department
  • Ability to travel domestically, if requested

*Temp dates; work duration and hours subject to change


Qualifications

  • Proficiency using the Sabre system required; Sabre 360 
  • Must have 5+ years’ experience using the Sabre GDS system
  • 5-7 years’ corporate travel agency experience (required)
  • 3-5 years Group travel experience; Corporate travel experience a plus
  • Proficiency in Group Wizard, Concur, Cvent is a plus
  • Demonstrated ability to work in a fast paced environment handling a large daily call volume 
  • Proven history of providing outstanding customer service while proactively troubleshooting/problem solving 
  • Excellent written and verbal communication skills; communication with all levels of management 
  • Must be able to work on multiple projects simultaneously while remaining organized, efficient and flexible 
  • Ability to work autonomously/independently yet be an integral part of an overall team environment 
  • Knowledge of Microsoft office software, including Word and Excel. Online registration systems experience a plus 


ABOUT In-N-Out Burger

In-N-Out Burger was founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, and remains privately owned and operated. Under the direction of the Snyder family, the company has opened restaurants throughout California, Nevada, Arizona, Utah, Texas, Oregon and Colorado. In-N-Out Burger’s menu has remained the same since 1948, and we have maintained a simple philosophy – serve only the highest quality product, prepare it in a clean and sparkling environment, and serve it in a warm and friendly manner. We have built a reputation for fresh, made-to-order foods prepared and served by friendly, well trained Associates.

In-N-Out Burger offers a competitive salary and comprehensive benefit package. We are an Equal Opportunity Employer by choice. Should there be a need, In-N-Out Burger will provide a reasonable accommodation to complete the interview process upon request.